THE team at Telstra Business Centre Casey Cardinia has a clear vision – to be the community’s preferred contact for all business telecommunications solutions.
Director Ash Rady said Telstra was usually perceived as a large national corporation, but at a local level the situation was very different.
“We want to get closer to our customers by reaching out on a more local, personal level. We are building our local presence to show our community that we are locals just like them, and that our dedicated team is truly here to help. Our aim is to give our clients a business class experience and VIP treatment when they choose to bring their accounts into our hands,” Mr Rady said.
“We thrive by empowering other local businesses to do what they do best, while we look after all their telecommunications needs. We are here to take care of all the technical stuff so that business owners can go on doing their own thing.
“Being strongly rooted in our local community, we enjoy engaging with local businesses and sole traders and are proud to be part of the rapidly growing and diversifying Casey Cardinia region.”
The business centre was established in 2010, and started operations in a small corner office in Pakenham, where the 24- strong team were cramped together and forced to share one communal toilet and a tiny kitchenette.
In July 2013, the centre relocated to a large modern facility at the Fountain Gate Homemaker Centre, which has enough space to easily accommodate over 60 staff.
Mr Rady’s vision was to create a hub with top-of-the-range facilities, which could be leased out to local businesses for complimentary hire, as a way to give back to the community. Since the business centre’s grand opening three years ago, the Telstra team has opened the doors to local businesses and organisations who have used the training room, board room and meeting room spaces to host their own team activities and conferences.
“As technology advances, we try to keep ourselves at the forefront by staying educated about new innovations, devices and systems. That way, we can confidently help our customers progress through the digital age, and keep them connected with the ones who matter most,” Mr Rady said.
“Our team of Accredited Business Specialists specialise in various different fields, which gives us expertise in a wide range of products such as mobiles, landlines, broadband Internet, cloud and hosted services, fleet management and mobile workforce solutions, networking and cabling, Cisco solutions and Microsoft certified solutions.
“In order to work around our clients’ tight schedules, our business specialists are able to visit businesses on site, where they can make the best analysis of the business’ requirements.”
